Page 30 - Samaritas Quality Report 2018

Skilled Nursing Communities Continued … Senior Living

Skilled Nursing Targets Cadillac Saginaw Grand Overall
Program Program Outcomes Rapids

Outcomes Communication between 3.5 3.5 3.1* 3.4 3.4
you and staff (family)

Communication between 3.6 3.3 3.7 2.9* 3.3
you and staff (resident)

Community Environment (family) 3.7 3.7 3.8* 3.6 3.7

Community Environment (resident) 3.6 3.5 3.3 2.8* 3.3

Food and Dining (family) 3.4 3.6 2.8* 3.3 3.3

Food and Dining (resident) 3.3 3.0 3.0 2.3* 2.9

Overall Satisfaction
with Therapy Staff (family) 3.3 3.9 3.1* 3.4 3.5

Overall Satisfaction 3.7
with Therapy Staff (resident) 3.4 3.8 2.8* 3.4

Overall Satisfaction (family) 3.5 3.5 3.0* 3.4 3.4

Overall Satisfaction (resident) 3.6 3.1 3.4 2.3* 3.0

Willing to Recommend (family) 4 4.1 4.1* 4.0 4.0

Willing to Recommend (resident) 4 3.5 3.9 3.3* 3.5

*A return rate of 30% or more is considered to be statistically significant. The asterisk indicates the
return rate for that survey was below 20%.

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