Page 40 - BBA SYLLABUS June-2015

TOTAL QUALITY MANAGEMENT (BBA62)
VI SEMESTER (MAJOR)

PART –A

1. Define TQM
2. What is benchmarking?
3. Give Deming cycle.
4. What is customer satisfaction?
5. Give meaning for 5-S?
6. Explain Taguchi loss function.
7. What you mean by value statement?
8. Define quality circle.
9. What is Performance Appraisal?
10. What is customer retention?
11. Explain the objectives of performance measures?
12. What is quality function deployment?
13. What is supplier partnering and its elements?
14. What are the primary tasks of leadership in a team?
15. What are the seven types of traditional tools?
16. What is six sigma?
17. Explain FMEA?
18. What are the objectives of Total productive maintenance?
19. What is appraisal cost?
20. Explain the ways of continuous process improvement?
21. Explain ISO?
22. What is Customer Retention?
23. Difference between Mission and Vision statements?
24. What are the types of quality Problems?
25. Explain Kaizen strategy?

PART –B

1. Explain the barriers for TQM implementation?
2. Describe the types of quality cost?
3. Explain the steps to implement six sigma?
4. Describe the benefits of ISO 14000.
5. Explain the concept of value statement?
6. Describe Kaizen and its three segments?
7. Describe the characteristics of QFD?
8. Explain the seven stages in problem solving method?
9. What are 5S-concept and its advantages?
10. Explain the four quality improvement strategies?
11. Describe the customer pyramid with diagram?
12. Explain the concept trade unions and employee involvement?
13. Explain PDSA and its steps?
14. Explain the stages in supplier selection?
15. Describe briefly about Mission and Vision statements?