Page 41 - BBA SYLLABUS June-2015

PART- C

1. Explain briefly about roles and responsibilities of team members?
2. Elaborate the steps to conduct FMEA?
3. Explain Employee Empowerment and its steps involved in Empowering?
4. Explain the strategies needed to handle complaints?
5. Describe the guidelines of performance appraisal and its methods?
6. Explain the Philip Crosby and its contributions?
7. Explain the steps in strategic planning process?
8. Discuss the key players in six sigma approach.
9. Describe seven basic statistical tools?
10. Explain the steps for implementation of ISO.