Page 6 - R2P Front Desk Manual v1

Frequently Asked Questions/Responses

Question: I have never done PT before, what should I expect for the first visit?

Response: Your initial PT appointment will be one hour long and will include an evaluation,
baseline testing/measurements. Discussion of goals and expectations for all involved to include
patient, referring physicians and DPT.. “Familiarizing the patient with R2P”

Question: I am not an athlete or this isn’t a sports injury, will you still be able to see me?

Response: R2P is for everyone, not just athletes! Our goal is to get each and every patient to
achieve their maximum potential and functionality in life and meeting individual goals.

Question: Do I have to have a referral or script from my doctor?

Response: Referrals are not required unless your insurance requires one. R2P will verify
insurance and let you know if a referral is necessary prior to your first visit.

Question: I have a ___________injury, which Dr. specializes in treating this? Or some may
ask about clinicians who work with specific populations such as runners, etc.

Response: The majority of our DPT’s work with the majority of our patients. May refer to a
specific PT that you know might be a better fit per the condition. For very specific questions a
message may be taken for PT to return call with appropriate information.

Question: What is dry needling?

Response:
○ It is trigger point release therapy
○ Muscles refer pain just like nerves do.
○ Similar to acupuncture but it goes deeper (into the muscle not just the skin).
○ It is covered by insurance in most cases. (It is not covered for Medicare, so it is a
$25 additional charge).

Question: What can I expect to pay per visit of treatment? If they have a deductible or
coinsurance- average cost per appointment?

Response: Self pay rate is quoted and state that we accept insurance who usually have
contacted lower rates. Self pay rate is good measurement tool for the patient . If have a
deductible important to state the fee we collect per insurance. Always happy to verify and call
back with info.

Question: Medicare patients - how much will appointment cost? Often do not have an idea of
their cap?

Last Update: 7/9/19