Page 5 - CW Driver Benefit Guide 2019 MAIN
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CONTACT INFORMATION
Below is a list of insurance carrier contact should you require assistance with your benefit questions following open enrollment.
If you are unable to resolve your issues or questions with the insurance carriers, please contact the Human Resources
Department.
Kaiser Permanente
Member Services .................................................................................................... (800) 464-4000
Kaiser Permanente Website .............................................................................. www.kp.org
Anthem Blue Cross
Medical Member Services ................................................................................. (800) 888-8288
Pharmacy .................................................................................................................. (800) 700-2541
RX Home Delivery ................................................................................................. (866) 297-1013
DentalNet .................................................................................................................. (800) 627-0004
Dental Complete PPO ......................................................................................... (877) 567-1804
Nurseline .................................................................................................................... (800) 700-9186
Vision ........................................................................................................................... (866) 723-0515
EAP Counselor Services .................................................................................... (888) 209-7840
EAP Website ............................................................................................................. www.resourceadvisorca.anthem.com
Program Name: ResourceAdvisor
Anthem Blue Cross Website ............................................................................. www.anthem.com/ca
Unum
Member Services .................................................................................................... (800) 635-5597
Unum Website ........................................................................................................ www.unum.com/employees.aspx
Hartford
Member Services ................................................................................................... (800) 523-2233
Hartford Website .................................................................................................... www.thehartford.com
PlanSource
Call Center ................................................................................................................ (833) 730-2830
PlanSource Website .............................................................................................. www.plansource.com/login
BURNHAM ADVOCATE HELP-LINE
Toll-Free: (800) 391-6812
The Burnham Advocate toll-free customer service help-line can provide assistance with insurance related issues when you
are unable to resolve them directly with the insurance carriers listed above. With the Burnham Advocate help-line, you will
receive fast, skilled assistance with Medical, Dental and Vision provider issues, referral assistance, and claims management.
Simply call the Burnham Advocate help-line at (800) 391-6812. For more complicated questions or claims issues, the Burnham
claims specialist works as your insurance advocate, researching and resolving problems quickly and effectively. If further
action is required, the Burnham Advocate will provide regular updates until the issues are resolved!
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