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Resources and Contacts

Below is a list of insurance carrier contacts should you require assistance with your benefit questions following open enrollment. If
you are unable to resolve your issues or questions with the insurance carriers, please contact the Human Resources Department.

Blue Shield - Medical
Trio HMO Member Services…………..………………….…….…………………………………………….. (855) 664-5577
HMO Member Services …………..………………….…….…………………………………………………... (888) 319-5999
PPO Member Services …………..………………….…….…………………………………………………... (888) 256-3650
NurseHelp 24/7 …………..……………………………………………….…….….……………………………… (877) 304-0504
Carrier Website & Provider Finder ………………………………………………………………….……… www.blueshieldca.com
Trio ACO Medical Network Name 2017 Small Business Trio ACO HMO
Full Network HMO Medical Network Name 2017 Small Business HMO Access+
PPO Medical Network Name 2017 Small Business PPO Full
Premier Access - Dental & Avesis Vision

Dental DHMO Member Services…………………………………………………………………………….. (866) 650-3660
Dental PPO Member Services ……………………………………….…………….…..………………….…. (888) 715-0760
Vision Services ………………………………………………………………………………………………………. (800) 828-9341.
Dental Carrier Website & Provider Finder ……………………………………………………………… www.premierlife.com
Vision Carrier Website & Provider Finder ………………………………………………………………. www.avesis.com
DHMO Dental Network Name Dental HMO
PPO Dental Network Name Dental PPO
Vision Network Name Avesis
WageWorks - Flexible Spending Account

Member Services..…………………………………………………………………………………………………. (877) 924-3967
Carrier Website ………………………….………………………………………………………………….……… www.wageworks.com
Lincoln Financial Group - Life and AD&D

Member Services …………………………………………..……………..……………………………………….. (800) 423-2765
Carrier Website ………..…………………………………………..………………………………………………. www.lincoln4benefits.com
Lincoln Financial Group / Employee Assistance Plan

Employee Assistance Plan Toll Free Hotline …………………………………………………………… (855) 891-3684
Carrier Website ……………………………………………………………………………………………………... www.guidanceresources.com (Web ID:
LifeKeys)
Lincoln Financial Group / Travel Assistance Plan

Travel Connect Member Services ……….……….………………………………………………………… (800) 527-0218 (Group ID: 322541)
Carrier Website ……………………………………..……….……………………………………………………… www.lincoln4benefits.com
(Policy #: 000010174218)
Lincoln Financial Group / Travel Assistance Plan

Customer Services ……….……….…………………………………..…………………………………………… (888) 763-7474
Carrier Website ……………………………………..……….……………………………………………………… www.tebcs.com

The Burnham Advocate Help-Line: (800) 391-6812

The Burnham Advocate toll-free customer service help-line can provide assistance with insurance related issues when you are
unable to resolve them directly with the insurance carriers listed above. With the Burnham Advocate help-line, you will receive
fast, skilled assistance with Medical, Dental and Vision provider issues, referral assistance, and claims management. Simply call the
Burnham Advocate help-line at (800) 391-6812. For more complicated questions or claims issues, the Burnham claims specialist
works as your insurance advocate, researching and resolving problems quickly and effectively. If further action is required, the
Burnham Advocate will provide regular updates until the issues are resolved!
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