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CRISIS MANAGEMENT
Emergencies can occur in our restaurants at any time . We must be prepared to respond effectively, rationally and
professionally to any situation .
Preparation
Being prepared is the key to minimizing the impact of an emergency .
• Where are the exits in our restaurants?
• How will we evacuate our guests and employees with disabilities and impairments?
• Where are emergency phone numbers kept?
• How do we communicate?
Crisis Communication Resource
The Crisis Communication Resource outlines actions to be taken when an emergency occurs . Following these steps
will guide individuals through delivering a natural, measurable response when communicating with our guests and
employees .
The primary focus of this resource is how to handle emergencies during normal business hours, and must is to be kept
in an easily accessible, conspicuous area of the restaurant . Please ensure all employees are aware of its location .
The information contained in the Crisis Communication Resource should be reviewed with all newly hired employees
during Orientation .
The first step in any emergency is to make sure that that the management team is safe, and well informed so
that they can assist others.
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10 Revised November 2016
