Page 15 - GL Team Playbook_test

Survey Tools

The following are a list of survey tools authorized by NCR and used by Global Learning.

Survey
Monkey Survey Monkey is an online survey development cloud-based software. This tools can be
used to create:
· Surveys from pre-created survey questions and templates
· Customized branding - add your logo, select fonts, and build custom thank-you pages
· Survey quality metric - to predict how well your survey will perform
· Send surveys via web, email, social and more
Link www.surveymonkey.com
Login competencysurvey@ncr.com
Password World@Work

Qualtrics
Qualtrics is a robust cloud-base survey tool used to create:

Surveys
· Surveys from pre-created survey questions and templates
· Customized branding - add your logo, select fonts, and build custom thank-you pages
· Survey quality metric - to predict how well your survey will perform
· Send surveys via web, email, social and more

Employee Engagement Metrics
· Upload organization hierarchies and map relationships with just a few clicks.
· Automatically configure role-based access and report views for every participant and
dashboard user.
· Easily slice your data by drilling down and rolling-up throughout your organization.
· Allow unique access to HR leaders while protecting employee confidentiality with built-
in security settings.

Customer Satisfaction Metrics
· Measure customer experience at every touchpoint along the customer journey and
establish baselines to measure future performance
· Predict and prioritize customer needs and trends, identify key engagement and
experience drivers, and drive results with role-based dashboards and action plans.
· Track progress against baselines, and drive continuous customer experience
improvement through closed loop feedback and strategic customer experience
improvement.
Link https://ncr.co1.qualtrics.com/ControlPanel/
Login Julie.betts@ncr.com
Password GL2017
Support Tutorials https://www.qualtrics.com/support/

Learning Infrastructure Tools
NCRU is NCR’s Learning Management System. This tool is managed by Janet Richerson. User docs
are included below and can be shared with internal stakeholders.

Learning Learning Request Job NCRU Employee NCRU FAQS.pdf NCRU_Manager Books 24x7
Administrator Introduction & Processes.pptxAid.docx Handbook.pdf Docs.zip QRG.docx