Page 2 - GL Team Playbook_test

Table of Contents

Structure ...................................................................................................................................................... 4 Structure

Organizational Structure ........................................................................................................................... 4
Global Learning Roles and Descriptions ................................................................................................... 4

Strategy ........................................................................................................................................................ 8
Current Talent Management Strategy/Goals ............................................................................................ 8

Global Training Strategy ........................................................................................................................... 8
Processes & SOPs .................................................................................................................................... 10 Strategy
Requesting Training (Initiate Project) ...................................................................................................... 10

Course/Curriculum Request .................................................................................................................... 10
Training Needs Analysis (TNA) Process ................................................................................................. 10

Course Development Process ................................................................................................................ 10
BrainShark............................................................................................................................................... 12
Training Room Request .......................................................................................................................... 12 Processes

Memberships ........................................................................................................................................... 12
Evaluating Learning ................................................................................................................................ 12

Communication Plan/Process ................................................................................................................. 12
Training Vendor Management Rules ...................................................................................................... 12

Content Providers ................................................................................................................................... 12
Tools ........................................................................................................................................................... 14 Tools

Scope Document ..................................................................................................................................... 14
Survey Tools ........................................................................................................................................... 15
Learning Infrastructure Tools .................................................................................................................. 15

Course Authoring Tools .......................................................................................................................... 16
Content Vendors ..................................................................................................................................... 16

Training Metrics ....................................................................................................................................... 16
Learning Templates .................................................................................................................................. 18 Templates
LBP Templates ........................................................................................................................................ 18

ISD Templates ........................................................................................................................................ 19
Success Stories ........................................................................................................................................ 21

Global Onboarding .................................................................................................................................... 23
How to Onboard at NCR ......................................................................................................................... 23 Success
Global Onboarding Basic Necessities ..................................................................................................... 24

Common Global Onboarding Inbox Questions ....................................................................................... 25
Common Reporting Needs...................................................................................................................... 26

Welcome Gifts ......................................................................................................................................... 26
The Guideposts Communications ........................................................................................................... 27 Stories Success