Page 4 - GL Team Playbook_test

Structure

Organizational Structure
To view current NCR Org charts, use the attached step-by-step guide.

Viewing ORG charts
in Workday.docx

Global Learning Roles and Descriptions
Provides a brief overview of the various players in the development cycle.

Strategic Learning Business Partner (SLBP)
Working with our business stakeholders, we consult to set priorities and create learning opportunities,
which help enable and drive the business strategy.
Also, we analyze skill and knowledge gaps, and develop training to support business goals. Learning
Business partner will design, develop and deliver internal and external training solutions that help
employees learn specific knowledge or skills to improve their current performance. Some of training
solutions we offer can be:

· Tools Training
· Skills Training
· Professional Development
· Internal Certifications & Organization Training
· External Industry / PD Certification
· Cross-Functional Learning Methodology Structure (Pyramid)
In the end, our goal is to create development opportunities to expand growth and improve future
performance

Learning Business partner will lead:
· Needs analysis process, using surveys, conversational, performance or task needs analysis
· Design of a Learning Strategy or a development plan for a targeted learning group
· Design of a training content using internal and external resources
· Identification and management of stakeholders dedicated for the targeted learning group.
Depending from the learning request, Learning business partner will take over the delivery of Classroom
web based training or delivery of a workshop.

Below is a list of best practices to follow in your new role:
Best Practices—Checklist

Best Practice Description
Keep a Low Profile Avoid attracting too much attention one way or the other.
Learn the Business Make it a priority to understand the priority key business issues of the
whole company.
Build a Network Establish a set of “go to” informal contacts within different functions
early.
Find the Experts Identify and establish a relationship with subject matter experts within
the organization.
Get the “Lay of the Land” Find out the political landmines and hot buttons early.
Study Your Team Observe your team in order to understand dynamics, skill-sets, and
motivation.
Be Like “Scotty” Under-commit and over-deliver.
Put a Plan in Place Have a working plan “ready to show”. Refine it as you gather more
information.
Achieve Quick Wins Identify and tackle easy tasks that demonstrate action and progress.
Communicate Effectively Understand the players and communicate based upon that insight.