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Communication skills
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Types of communication

1. Verbal communication:

 Oral communication such as discussion between two people,

telephone calls.

 Visual communication such as maps, graphic.

 Written communication such as letters.

 Electronic which is communication facilitated by an interface with a

computer, fax, E-mail.

2. Nonverbal Messages

Nonverbal messages are the primary way that we communicate emotions

Facial Expression Postures and Gestures

 We communicate a lot without saying a word. It is estimated that over

75 percent of the messages we deliver are communicated non-

verbally. We express ourselves using what is known as body

language.

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