Page 76 - كتاب سنة اولى

Communication skills
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Communication techniques

1. Using silence

2. Active attention listening

3. Paraphrasing

4. Reflection of feelings

5. Questioning

6. Giving information

7. Accepting the response

8. Seeking clarification

9. Summarizing feelings and content

Ineffective communication

1. Advising

2. Reassurance

3. Disagreement and disapproval

4. Probing

5. Rejection

6. Giving approval or agreeing

7. Blaming the client

8. Changing the topic inappropriately

9. Stumped silence

10.Judging the client

11.Defensiveness

12. Over use of close ended questions

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