Page 105 - ICS Siebel 8.1 and Master Template.11.16.15_Neat
P. 105
ICS Siebel 8.1 and Master Template Overview
Customer Specialist field Team
Pending BRC
The case is open pending information from the BRC Team
Pending IGA
The case is open pending information from the IGA Team
Non-SP
The case is not related to the Specialty Team Concerns
Unresolved
should be selected only after appropriate escalation options
have been utilized
GM Confidential Page 105 09/25/15
