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7. Siebel 8.1/Master Template Siebel 8.1, Master Template, 15 minutes
GM Answers, Owner Center

8. Navigation Call GM Answers, Siebel and 30 minutes
Handling/Documentation Master Template

9. Call Handling Activities Handout 60 minutes

Navigation In Vehicle Training Overview (classroom)

10. How to identify the key GM Answers, Siebel Master 10 minutes
features for NGI, CCR and Template, Owner Center
InTouch

11. How to use the “Navigation GM Answers, Siebel Master 10 minutes
Buttons” for NGI, CCR and Template, Owner Center
InTouch

12. How to access the “Menu” GM Answers, Siebel Master 10 minutes
for NGI, CCR and InTouch Template, Owner Center
13. How to insert and utilize GM Answers, Siebel Master 10 minutes
“Current Locations” for NGI, Template, Owner Center
CCR and InTouch
14. How to navigate the “Map GM Answers, Siebel Master 10 minutes
View” for NGI, CCR and Template, Owner Center
InTouch
15. How to navigate the “Traffic” GM Answers, Siebel Master 10 minutes
icon for NGI, CCR and Template, Owner Center
InTouch
16. In Vehicle Assessment for Intradiem 15 minutes
NGI, CCR and InTouch
Navigation In Vehicle Training

2015 Impala (NGI)
17. In Vehicle Activities 1 – 3 2015 Chevy SS (CCR) 45 minutes each
2015 Buick Enclave (InTouch)

Navigation Bench Interactive Group Activities: Checking for Understanding

18. Role Playing Activity: Group GM Answers, Siebel Master 40 minutes
Interactive Scenarios Template, Owner Center,
Global Connect Each day

Total Time Allotted

1:35 minutes (estimated time based on advisor interaction with trainer) Enhancement ONLY
3.30minutes (estimated time based on advisor interaction with trainer) New Hire ONLY
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