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Navigation Resources

 Navigation reference documents for each vehicle are collected on GM Answers in the
following document:
Navigation Systems - GM Vehicle Chart

GM Answers Document

Instruct agents to search for the document which will provide support information for
this topic. The target document is:
 Navigation Systems - GM Vehicle Chart Once located, review the document as a
class.

 The GM Vehicle Chart lists the make/model/year of vehicles with navigation systems.
Once you locate the vehicle in question, you will find the following information
displayed for each vehicle:
o Navigation Model: The type of system in the vehicle

o RPO: The Regular Production Code of the Navigation system in the vehicle
o Map Disc Media: The medium used to load the map data
o Map Media Slot Location: The method used to load the map data
o User Interface Type: The type of controls used to make selections on the
system
o Audio Playback: The location of the CD player (which may be shared with the
map disc slot)

o Original Map Disc Part Number: The part number of the vehicle’s original map
disc
o Map Disc update: The part number of subsequent map releases
o Related Troubleshooting Documents: A list of the GM Answers documents
that are related to the specific Navigation system, such as:
 FAQs
 Step by Steps
 Vehicle Navigation Manual

 Review the document as a class so that participants are familiar with the information
available on the chart.

Website

http://www.gmnavdisc.com
SAY: Instruct participants to open this site. Spend just a few minutes looking at the available
information so that participants are aware that the site exists as a valuable resource.

 Navigation disc updates include new roads, addresses, and POI
 Update discs are also available for the HDD system’s Gracenotes technology (music
software that will display information about the track currently playing on the vehicle’s Page7
sound system)