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Note
If the document does not address the issue, you should act as a liaison with the
dealership to set up a service appointment.

System Performance

 Customers may contact ICS because they feel that the information provided by the
vehicle’s navigation system is not as up-to-date as other after-market navigation
systems
 When this occurs, ensure that the customer has the most up-to-date map disc installed
in the vehicle
 Customers may not always realize that the map data needs to be updated regularly
 If the map disc is up to date, explain to the customer that different navigation systems
use different (and proprietary) algorithms to calculate routes, times, and distances and
that information may vary from one system to another
 A customer may contact ICS claiming that a GM navigation system gave them the
wrong directions or with feedback regarding missing streets, bridges, tunnels,
addresses, or points of interest
 If this occurs, inform the customer that GM is very interested in this feedback and
encourage the customer to use the Map Reporter program on the Navigation Disc
Center website
 If the customer is unable to do this, you may take these steps on his/her behalf:

Website

www.gmnavdisc.com
Instruct participants to navigate to this website.

 Customers can click the brand

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