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Leader’s Introduction

The purpose of this course is to educate our advisors on how to navigate our infotainment
systems. In order to continue to give our customer ‘Superior” customer service this course
will walk you through what the customer experiences, followed by what steps you should
follow to assist the customer with their concerns.

GM Navigation Systems Overview

 Beginning with the 2000 model year, General Motors introduced a state-of-the-art, in-
vehicle navigation system
 The first two models to have this option were the Cadillac Deville and Seville
 Many GM models now offer navigation systems
 The initial systems were created to use multiple CD-ROMs for various geographical
regions across the United States and Canada
 In the 2004 model year, all vehicles started using systems that utilize a single map
DVD
 These DVDs contain all of the map information used by the navigation system
 In 2008, GM introduced a new system in the Cadillac CTS that does not require a map
DVD
 All of the map information is loaded on the system’s hard drive
 Today, GM utilizes three types of systems that are a part of the NGI, CCR and InTouch
radios.

Navigation System Common Features
 While GM has several different Navigation systems currently in use, all of these
systems have some basic features:
 The navigation systems and audio systems are integrated into one display screen
 The map DVD (or CD-ROMs on older systems) must be inserted into the system in
order to run the navigation system. Some systems have a dedicated drive for the map
DVD, in which case they can leave the disc there. In some systems, though, the drive
for the map DVD can also be used for playing CDs or regular DVDs.
 Many of the features of the navigation system are disabled unless the vehicle is in
PARK. This is for driver safety, as trying to use the navigation system while driving
could distract the driver from the road.
 The navigation system allows you to set a destination in several different ways. All
systems allow you to enter a specific address or a point of interest (POI) as a
destination. Some systems also allow you to set a destination to an intersection, a
freeway entrance or exit, a point picked from the map, or an emergency facility (such
as a hospital). Some systems even allow you to set a destination to a specific latitude
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and longitude.