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ARTICLE

ROBOTIC

PROCESS

AUTOMATION

IN MODERN

DAY BANKING

T he spectrum of automation expands from simple Robotics Process Automation (often referred to as 'RPA') sits

at one end of this spectrum.
rule-based automation to advanced cognitive and
artificial intelligence automation. The ability of
the tool/solution to automate depends on three
o
Used for rules based, simple to complex processes o
factors which are as follows: Robotic Process Automation - Mimics Human Actions
Faster handling time o Higher volumes o Reduced errors
1. The type of input it can read, 2. The amount of data it
can process, and 3. the nature of output it can & costs. E.g., UIPath, Automation Anywhere.
generate. Intelligent Automation - Mimics Human Judgement
o Used for Judgement Based processes o Machine
Typically, as the variability of the input increases, the amount Learning capability o Interprets Human Behavior. E.g.,
of data to be processed multiplies and the output moves Workfusion, Ayasdi.
from being deterministic to predictive, i.e., the solution
moves from Robotics Process Automation to Intelligent Cognitive Intelligence - Augments Human Intelligence
Automation to Cognitive Intelligence and then to AI on the o Used for predictable decision-making o Dynamically self-
spectrum. adaptable and managing. E.g., SIRI, Google Self driving
car project.

About the author Artificial Intelligence - Mimics Human Intelligence
o Acquires human like thought and decision making
Hitesh Singh capabilities. E.g, HAL 9000.
Sr. Manger (Faculty)
STC Gurugram Since Cognitive Automation is still in early stages, companies
are focusing on RPA for Mainstream Automation

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