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ARTICLE

RPA.Robotic Process Automation with the help of optical Report Automation
character recognition (OCR) solution can solve this problem.
Like all other public companies, banks need to prepare
OCR can read the vendor information from the digital copy
report and present to their stakeholders to show the
physical form and provide information to RPA system. RPA
performance. Considering the importance of the report,
will validate the information with the information in the
there is no chance for the bank to make error.While RPA
system and process the payment. If any error occurs, RPA
systems provide data in multiple formats, it can create
can notify the executive for resolution.
report by auto filling the available report format to create
report without errors and minimum time.
Credit Card Processing
Traditional credit card application processing used to take Account Closure Process
weeks to validate the customer information and approve
With such a huge number of customers, it is supposed to
credit card. The long waiting period was dissatisfaction to get some account closure requests on monthly basis. There
customers and cost to banks. However, with the help of RPA,
can be various reasons for the account closures and one of
banks now can process the application within hours. RPA can
them is when client has failed to provide mandatory
talk to multiple systems simultaneously to validate the
document.With Robotic Process Automation, it is easy to
information like required documents, background checks,
track such accounts and send automated notification and
credit checks and take the decision of the basis of rules to
schedule calls for the required document submissions. RPA
approve or disapprove the application.
can also help banks to close account in exceptional scenarios
like customer failing to provide KYC documents.
Mortgage Loan
In United States, it takes approx. 50 to 53 days to process Mobilizing Tons of Data
mortgage loan. Process of approving mortgage loan goes
As the 10 banks merge in 4 big banks, huge chunks of data
through various checks like credit checks, repayment history,
will be migrated from different platforms to one single
employment verification and inspection. A minor error can
platform."If here are two or three different entities using
slow down the process. As the process is based on specific different technologies then one common structure has to
set of rules and check, RPA can accelerate the process and
be designed, this is a right fit for RPA to come in from
clear the bottleneck to reduce the processing time to
manual transfer to automated transfer by bots," said Arup
minutes from days.
Roy, VP Analyst at Gartner.
Fraud Detection Benefits of RPA in banking:
With the introduction of digital system, one of the major
1. Cost Savings
concerns of banks is fraud. It is really difficult for banks to
Many argue that RPA does not reduce cost but provide
track all the transactions to flag the possible fraud more value addition to the overall organizational
transaction. Whereas RPA can track the transactions and
benefits and efficiency. Whereas, the various
raise the flag for possible fraud transaction pattern in real-
implementation show slightly different data.Banks are
time reducing the delay in response. In certain cases RPA
always looking to cut cost in such competitive industry.
can prevent fraud by blocking accounts and stopping
Thanks to the RPA. Research shows that implementing
transaction.
RPA drives about 25% to 50% cost savings, improving
the output metrics of applied functions.
KYC Process
2. Expediting the Operational Efficiency
Know Your Customer (KYC) is a mandatory process for banks
Banks play a very important role in influencing the
for every customer. Considering the cost of the manual
process, banks have started using RPA to validate customer economy. If all the banks become more efficient, it'll
have direct and ripple effect on many other industries.
data. With increased accuracy, the process can be
completed with minimal errors and staff. RPA is an extensive solution which requires employee

BANKING FINANCE | JANUARY | 2021 | 47