Page 784 - Insurance Statistics 2021
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Chart 5.8
Over a 10-year period, the number of policy related complaints has reduced significantly, with the ratio (policy related
complaints/policies issued) being approximately 1 in 450 in 2009-10, and approximately 1 in 4000 in 2018-19
With respect to Class wise complaints:
The Motor Segment has shown a commendable growth in the maturity of Products sold, with a decrease of 10.7 % in
the number of reported complaints, compounded annually, while continuing growth in sales
Trends in the Health Segment also exhibit similar behaviour, with continued growth in sales and a stabilisation in the
number of complaints reported annually
Across the major segments of Motor & Health, the distribution of Complaint Classes has a similar profile, with the
prominent ones being Claim Related (~50%) and Policy Related (~25%)
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