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PART 2: PRIORITIES FOR IMPROVEMENT AND
STATEMENTS OF ASSURANCE FROM THE BOARD

2.1 PRIORITIES FOR will maintain a strong focus on these areas for further
IMPROVEMENT improvement in 2018/19. We have also consulted with
our key stakeholders to gain their views on where our
This section of the report describes an overview of quality improvement efforts should lie in the coming
the Trust’s plans for continuous quality improvement year. This included discussions within the Trust through
and specifically details the key quality improvement the Clinical Quality Assurance Committee (CQAC),
priorities for 2018/19, including the rationale for Operational Delivery Group (ODG) and Divisional
selection of the priorities. teams, as well as discussions with the Children &
Young People’s Forum, Parents’ Forum, Council of
2.1.1 Priorities for Improvement in Governors and Healthwatch organisations. A draft
2018/19 Quality Improvement Plan was constructed and this
will be further developed in May 2018 through a Quality
Summit, where we will invite staff from all departments
The Trust’s five year quality strategy, ‘Inspiring Quality’,
and services to come together with patients and
maintains a strong focus on patient safety, patient
families to refine our Quality Improvement plan and
experience and clinical effectiveness, plus recognises
strive to create a culture of quality improvement every
the significance of staff health and wellbeing and our
environment in supporting the delivery of a high quality day.
service.
Details of the specific priorities for 2018/19, as identified
in the draft Quality Improvement Plan are provided in
The past year has included a refresh of the quality
the following tables. It should be noted that the fine
strategy with a view to further strengthening our
approach to quality improvement. In doing so we have detail of these priorities may be modified following
further consultation with a wider group of staff and
examined our performance over the past three years
with patients and families at the Quality Summit in May
in which we adopted the Sign up to Safety pledge and
2018.
delivered significant improvements in incident reporting,
medication errors and hospital acquired infections. We

Priority 1 Children and Families First, Every Time

Rationale The vast majority of patient feedback we receive is extremely positive, however there are some

areas of dissatisfaction identified through engagement with children and families and through patient
surveys. As an organisation we strive to ensure that we always put the children and families at the
centre of everything we do, ensuring they are involved in decisions about the care they receive. We
will seek to create more opportunities for children, young people and families to work in partnership
with Trust staff in collaborative teams to co-design service improvements. In particular we plan to
further improve our outpatient care and booking systems, ensuring we put children and families first,
every time.

The Trust Board agree that there should be specific focus on:
• Improving outpatient care
• Improving access to services through brilliant booking systems
Measuring Successful delivery of this priority will be measured through patient survey feedback, including a

focus on satisfaction with outpatient care and satisfaction with the booking system when given an
appointment. Final metrics will be agreed following the Quality Summit in May 2018.
Monitoring Once metrics are confirmed, they will be monitored through the corporate report, which is available
& Reporting through the Trust’s electronic information channel, Infofox, and is formally presented to Clinical Quality
Steering Group, with exception reports being shared with Clinical Quality Assurance Committee and
ultimately Trust Board.

Alder Hey Children’s NHS Foundation Trust 82 Annual Report & Accounts 2017/18