Page 192 - Company Excellence

Part III: Chapter 6 ‐ Extraordinary Leadership

Chapter Conclusion: Review and Outlook

• Knowing the personality profiles of employees helps to
manage and motivate them individually. In this way, top
performers can be tied to the company.
• The matching concept supports you in putting together a well-
balanced team with top performers, in which each team
member performs optimally in his or her position.
• Managers use the matching concept to increase the
performance of employees and teams.
• In the next chapter, you will learn about another matching
application area: Matching in customer contact.

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