Page 45 - 2017 NOV 12 - LIONS VS BROWNS - SHOP 3_Neat

Housekeeping

Shopper 3
Question
1 Section/Location: 2nd Floor Maintenance Closet Staff Name: Christopher Time: 12:16PM
Christopher was observed stocking up on items (toilet paper). Ms. Shopper assumed that he was going to fill up areas that had run out. He was working efficiently.

2 Section/Location: 2nd Floor Restroom near The Blitz Staff Name: Camrin (Jani King) Time: 12:20PM
Employees were emptying garbage cans in the women's restrooms. I spoke to Camrin about whether or not Jani King was part of the Levy Corporation, and she had
no clue. She appeared to not want to be bothered by my question. She wasn't rude or anything, but I was surprised that she didn't know anything about her
employer.
3 Section/Location: 223 Staff Name: Mariana Time: 2:50PM
Mariana was observed emptying a trash receptacle. She struggled with it at first and I even offered to help if she needed it. She was polite, said, "no thank you",
and continued her job. She then placed a fresh bag in the container.
Shopper 4
1 Section/Location: 113 Time: 12:30PM
Our section was very clean. The Women's restroom near our section was clean and well stocked.
2 Section/Location: 121,122,123 Time: 4:16PM
These were the sections we walked through to get to the Kids TD Run and they were littered with trash. It of course was after the game and likely no time yet to get
it cleaned up. Perhaps several housekeeping staff members could clean the row where the TD participants are being guided through for a quick clean up of peanut
shells, popcorn and such.
3 Section/Location: 128 Time: 3:45 - 4:10PM
We didn't notice a lot of trash cans being emptied or housekeeping during pre-game activities nor really during the game. As we were waiting in line there was a lot
of activity and big rolling bins of trash being removed.

Woodward Avenue Travel (for client use only) Page 45 2017 NOV 12 - LIONS VS BROWNS - SHOP 3 - Housekeeping