Page 95 - 2017, OCT 8 - LIONS VS PANTHERS - SHOP 2

Ticket Office / Advance Ticket Office

4 Section/Location: Ticket Office Gate G Lower Level Staff Name: Lisa Time: 12:04PM
Question
While Mrs. Shopper was getting their tickets relocated, Mr. Shopper observed an interaction between a fan and Lisa, a supervisor in guest services. It appeared the
man's seats had been double bought and Lisa was working with him to get the problem resolved. She was polite, helpful and gave the guest her email address for
future follow-up. She handled the situation in a professional manner and the guest seemed pleased with the resolution to his seating problem.

5 Section/Location: Lions App Time: 12:41PM
Ms. Shopper went to the Detroit Lions App to see if tickets were available for the game. Only standing room tickets were available and they were for sale.

Shopper 3
1 Section/Location: Gate A Staff Name: Antonio Time: 11:38AM
As Ms. Shopper and her son were getting ready to enter the stadium, she opened the Flash Seats App. The App opened, but I couldn't find the scan code. Antonio
asked for the phone and showed her how to pull it up.

2 Section/Location: Inside Ticket Window Gate A Staff Name: Eric Time: 11:45AM
Ms. Shopper observed Eric assisting an older couple with a question. He was extremely friendly and they seemed satisfied as they walked away from the window.

3 Section/Location: Inside Ticket Window Gate A Staff Name: Chris Time: 11:45AM
Ms. Shopper witnessed a gentleman walking away from Chris' window. He commented "That was easy" to his "wife" in regards to his transaction.
Shopper 4
1 Section/Location: Section 111 Staff Name: Greg Savage Time: 12:16PM
Ms. Shopper's friend went and inquired about a suite rental for a future game. He offered a lot of information. He handed her his card, explained how the food
(buffet) was included until a certain time, but then you need to purchase the alcohol separately. He also said how the sizes vary in the suites. He again was very
informative.
2 Section/Location: Inside Ticket Window Gate A Staff Name: Eric Time: 11:45AM
Eric told us there was standing room and club level seating available for Sunday (day of the game). He was very thorough and willing to help.

3 Section/Location: Outside Gate A Staff Name: Helen Time: 11:24AM
We only waited in line for about a minute outside for the ticket window. Helen said. "can I help you?" She was smiling and asked for my ID when I stated my tickets
she be here. She handed us our tickets and told us to enjoy the game. The service was very efficient.

Woodward Avenue Travel (for client use only) Page 187 2017, OCT 8 - LIONS VS PANTHERS - SHOP 2 - Ticketing