Page 79 - 2017 DEC 16 - LIONS VS BEARS - SHOP 4_Neat
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Retail Pro Shops/Kiosks
4 Section/Location: 216 The Stadium Collection Kiosk Staff Name: Montenique Time: 3:30PM
Question
Mrs. Shopper purchased some fuzzy socks at the retail kiosk near section 216. Montenique was very polite and friendly and asked if she had everything I needed. It
was not a strong suggestive sell, but she did at least ask Mrs. Shopper if there was anything she might want to buy. She only had large bags and was joking with Mrs.
Shopper about how big the bag was for her socks. Mrs. Shopper then offered to take the socks and put them in her clear bag so Montenique could save the bag for a
worthier purchase. She wished Mrs. Shopper a good day and told her to enjoy the game. Overall the transaction took only 5 minutes.
5 Section/Location: 102 The Stadium Collection Time: 3:05PM
Mrs. Shopper observed a few items with the old logo but most of them were clearance items such as car decals and magnets and ball caps. She was glad to see the
clear bags with the old logo were gone that she had seen at a previous game.
Shopper 2
1 Section/Location: 100 & 102 Gate A Time: 3:36PM
The retail kiosk and The Stadium Collection were very busy at this time. Ms. Shopper was unable to get any names of employees working at the kiosk because their
name tags were all backwards.
2 Section/Location: 129 The Stadium Collection Kiosk Staff: Farm Time: 6:44PM
The staff member, Farm was very friendly as Ms. Shopper was looking over the selection of merchandise. He greeted us as we went in and asked if we needed any
help finding anything.
3 Section/Location: Online Store
The online store was very user friendly and had some great deals. There is even a countdown so you know how long you have left to shop to guarantee Christmas
delivery. There is a nice selection of gifts from all price points.
Woodward Avenue Travel (for client use only) Page 79 2017 DEC 16 - LIONS VS BEARS - SHOP 4 - Retail