Page 130 - Mystery Shop Game 1 - Sun. Sept. 24, 2017
P. 130
Security / SA
Rate the smoking areas oanfteorrgkaicnkiozafftiGoant,eqAuaanbtoitvyeQotfiucpkeeesottpioloeffn,icaend&sGeacutereEpSeercim22e4te/2r
Sec 12/129; 30 minutes
111 112/113. Are you able to attempt smoking in undesignated areas? Try smoking a
in not allowed). Is there communication toward smokers in restricted areas?
112 Was the security staff properly observing fans leaving the game?
113 Rate the effectiveness of the staff handling any negative fan behavior.
When you utilized the Text Assist system. Rate the experience and rate of respon
114 69050)'
115 Rate the Fan behavior towards those wearing visiting team apparel or rooting for
116 If you noticed a fan in violation of the Guest code of Conduct did the staff handle
Rate the convenience of and activity at the smoking decks and note whether or no
117 occupancy %) and well secured.
Woodward Avenue Travel (for client use only) Page
