Page 132 - Mystery Shop Game 1 - Sun. Sept. 24, 2017

Security / SA

Question Shop

1 Section/Location: Gate B, Entrance to Pride Plaza

Marcel and Larry welcomed Mr. & Mrs. Shopper to Ford Field. When they asked f

as a team to answer their questions. Both were polite and professional.

2 Section/Location: Pride Plaza near entrance

Sonia, a SAFE team member, welcomed Mr. & Mrs. Shopper to Ford Field. She ex
that we could bring our drinks in with us (a bottled water and diet coke) but would

Sonia was very friendly and made Mr. & Mrs. Shopper feel welcome.

3 Section/Location: Pride Plaza near entrance

The large sign on the truck parked near Gate B explained the clear bag policy. Mr
policy, but this made the policy clearly visible. It would be helpful if there were in

guidelines or offer compliant bags for sale out side the stadium. Mrs. Shopper ha
guidelines.

4 Section/Location: Pride Plaza near Gate A

Mrs. Shopper observed LaKisha, a SAFE team member, telling a fan he could not b
immediately turned around and finished his beer. She handled the situation well.

5 Section/Location: Security Gate near Will Call
Le Juan ? (could not read tag so Mrs. Shopper had to ask his name) checked Mrs. S
ticket. He was very polite and friendly and let her take her opened water bottle in
told her she would not be able to bring it into the stadium. Mr. Shopper also had
Le Juan is a consistently nice guy!

6 Section/Location: Text Assist Section 125
Mrs. Shopper used Text Assist to report she had spilled a bottle of water near a tr
Nancy arrived looking for the spill and could not find it. Mrs. Shopper showed Nan
Shopper then went to the ladies room and when she left she saw the spill was bei
when she first arrived it would have been taken care of sooner.

Woodward Avenue Travel (for client use only) Page