Page 138 - Mystery Shop Game 1 - Sun. Sept. 24, 2017

Security / SA

Question Supervisor

1 Section/Location: Pride Plaza at entrance at Gate B

Lakisha was welcoming fans as they walked through the entrance at Pride Plaza an

apologetic, but her overall tone welcomed people to Ford Field. Again her tone w

2 Section/Location: Gate G
Jose was outside of Gate G, as we approached he asked if we were club members
helpful.
3 Section/Location: Entrance near Gate G
Ms. Shopper placed her phone and small purse in the tray, before she went throu
five keys on a key ring. The metal detector did not go off, she walked right throug
going off or a staff member noticing.

4 Section/Location: Bottom of Esculator Gate A
Salvador was very engaged with the fans as they were going up on the esculator a
who passed by. His entusiam was fantastic.

5 Section/Location: Top of Esculator Gate A
Siri was at the top of the esculator. She was not as receptive to the fans exiting of

RECOMM
1) The lines moved fast and efficiently at Gate B so I would recommend kee
2) It was a very hot day and warm in the stadium, if possible I would have w

3) Getting into the stadium was a breeze at Gate C. It was extremely hot o
great job of getting people inside.

Woodward Avenue Travel (for client use only) Page