Page 68 - Mystery Shop Game 1 - Sun. Sept. 24, 2017

Guest S

Question

42 Rate the guest service team members on friendliness, politeness & professionalism

43 Rate the guest service team members on efficiency and professionalism with all re

44 Did you hear guest service team members say “Welcome to Ford Field” or “Enjoy t
Rate the helpfulness of the guest service team members when they helped you fin

45 through proper channels?
Rate how well the staff provided clear directions to requested areas (seats, first aid

46 Charging Stations)
47 Were the handouts available at the desk helpful (pocket schedules, fan guide, desi

Was information about the mother's nursing room easily accessible? Were guests u
48 to receive the idea well? Was the room setup helpful and effective?

Rate the visibility of Guest/Code of Conduct Policy on the video boards during the
49 Assist Program or the Designated Driver Program on the video/ribbon board?
50 Were you able to obtain Closed Captioning at Guest Services, obtaining directions

Woodward Avenue Travel (for client use only) Page