Page 70 - Mystery Shop Game 1 - Sun. Sept. 24, 2017

Guest S

Question Shop

1 Section/Location: Guest Services Section 225

Mrs. Shopper asked Caroline at Guest Services where the closest smoking area wa

was not going to be open until a half hour after kickoff. She then directed me to a

me to enjoy the game.

2 Section/Location: Guest Services Gate A

Mr. Shopper went to guest services in search of directions to an ATM to get cash.

counter and were having a conversation. After a little over a minute Patricia turne

helpful and gave good directions to the ATM. It may have been bad timing, but it

to the counter and to take over a minute to turn around and notice someone was

3 Section/Location: Guest Service near 227

I approached the Guest Service counter, Tyler asked how he could help. I asked if

information. Michael who was also working at the counter came up and he assist

Shop
1 Section/Location: Section 225 Guest Service
Darcel was very friendly and helpful, was knowledgeable about shuttle pick up loc

2 Section/Location: Text Assist
The Text Assist Program on the video board was extremely visible during the game
be able to text if any issues came up.

3 Section/Location: Gate A - Guest Service
The Guest Service counter was very busy. It appeared many fans were asking que

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