Page 72 - Mystery Shop Game 1 - Sun. Sept. 24, 2017

Guest S

Question Shop

1 Section/Location: Gate B / Guest Service Desk

No one in line for guest services (3 employees working) so I walked up and asked T

weren't able to assist with that request there, that I would have to go to Gate A.

answer about 6 questions and fill out some paperwork but it was very easy.

2 Section/Location: Gate E / Guest Service Desk
While walking by the Guest Service Desk at Gate E, I noticed a man and wife that w
he was starting to overhear the conversation. The wife was filling out paperwork
repeatedly been spilling beer on him. The police officer seemed to settle the coup
that I could hear.

Shop
1 Section/Location: Gate C
We stopped to ask for the fastest way to our seats. A very nice middle aged woma

2 Section/Location: Section 225
As I approached the Guest Service counter, Carolyn greeted me. She asked how sh
a form and she told me to have a great day. She was very pleasant.

3 Section/Location: Section 133 Guest Services
Ms. Shopper inquired if there was going to be the touchdown run for the kids toda
would be. She stated we would need to line up and the line starts at section 127.

Supe
1 Section/Location: Section 112 - Guest Service
Ms. Shopper inquired about where the closest restroom would be. The women po
willingness to assist, as I was the only one at the counter at the time.

2 Section/Location: Gate A - Guest Service
Ms. Shopper approached the desk and inquired about the designated driver progr
There was no explanation as to why the program would not be available still for fa

Woodward Avenue Travel (for client use only) Page