Page 73 - Mystery Shop Game 1 - Sun. Sept. 24, 2017

Services

pper 3

Staff Name: Terrance Time: 1:40 PM

Terrance about possible seat relocation. He was very friendly and stated that they

I asked if this was a long process to change seats, and he stated that you have to

Time: 4:00 PM
were complaining to the customer service agent. A police officer walked over, as
and the husband was complaining about some drunk fans in his section that had
ple down and they continued to fill out paperwork without any more comments

pper 4

Time: 12:05 PM

an( name tag was below the desk) gave us specific directions.

Staff Name: Carolyn Time: 2:10PM

he could help me. When I asked about the designated driver program, I completed

Staff Name: Name tag below desk Time: 3:50PM

ay. She looked up the information in her papers, and kindly smiled that there

She was very kind.

ervisor

Staff Name: Name tag below desk Time: 1:45PM

ointed Ms. Shopper in the right direction. All the ladies seemed to have a

Staff Name: Name tag below desk Time: 3:00PM

ram. The agent explained that the program was over as it was the third quarter.

ans to keep other fans safe.

e 36 GAME 1 - SUN, SEPT 24, 2017 - Guest Services