Page 84 - Mystery Shop Game 1 - Sun. Sept. 24, 2017

Housek

Question Shop

1 Section/Location: Section 115 - Men's restroom

This restroom was reported to be very clean as it appeared not many had used it y

2 Section/Location: The Blitz

During the DTE Power hour there were members of Housekeeping sweeping the a

activities.

3 Section/Location: Gate A - Inside
As fans were entering the stadium, there were members of housekeeping trying t

Supervisor
1 Section/Location: 114 Women's Restroom
The women's restroom near Section 114 was very clean with everything stocked a
2 Section/Location: 112 bottom of stairs
Ms. Shopper observed a fan who approached Michael to ask a question. Michael
Michael directed the fan down the concourse. He seemed to know the stadium w

RECOMME

1) The cleanliness in both the restrooms and concourse throughout the gam
levels as is to keep up with the demand.

2) It was great that Housekeeping had a proactive response to the spill and
with that policy.
3) Although there was food spilled and a little mess in the bathrooms at an
everything up. Very impressive.

4) I would recommend that the Jan King employees spray an air freshener

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