Page 9 - Mystery Shop Game 1 - Sun. Sept. 24, 2017

REPORT OVERVIEW

or the:

CONS - SUNDAY, SEPTEMBER 24, 2017

eceived in 13 key areas: Concessions, Digital Media, First Aid Stations,
enance, Parking, Police Presence, Retail, Security, Ticket Office and
ysical aspects of the location including: the cleanliness and upkeep of the
orms and name tags) and attitude. Four groups of mystery shoppers posed
elp determine how closely employees are following their training.
entions and therefore gave them the same service they provided to the
questionnaires reporting on the entire shopping experience. This should
rviced and provides an opportunity for improvement. Utilizing the
hat their team does well and build on those identified strengths or
ly spent.

uestions as well as assign a numerical value to each question. The following scale

meets or exceeds expectations.
ts and occasionally exceeds expectations.
htly below expectations.
ll below expectations.

d that a score of 3.0 suggests that the respondent’s satisfaction level was
had experienced. Scores higher than 3.0 represent an exceptional

ge 4 GAME 1 - SUN, SEPT 24, 2017 - SHOP 1