Page 7 - 2018 Seasonal Employee Manual

General Park Information

Guest Restrooms & Drinking Fountains
We have three public restrooms that are located next to the Galaxi Roller Coaster, inside WaterMania!, and
behind All American Cafe. We also have three Drinking fountains that are located in front of the Kiddieland
Cafe, on the east side of the White Pavilion, and next to the Galaxi restrooms.

Lost and Found
Please direct all lost and found inquiries to Guest Services, which is located on the east side of the Birthday
Pavilion. If you find a lost item, turn it into your Supervisor or manager as soon as possible. DO NOT leave
your assigned ride or post without permission from your Supervisor. Also notify your Supervisor/Manager of
any information regarding information about where and when you found the lost item.

Stroller, Wagon, Wheelchair & Locker Rentals
Strollers, wagons, wheelchairs and lockers may be rented at the Cliff’s Gift Shop, located on the south side of
Guest Services. Locker rentals are also available at the WaterMania! Gift Shop. The cost for rentals is $10 or
$15 per rental. Included in these charges is a $5 deposit that is refunded upon the return of the rented item.

FUN Cards
Cliff’s Amusement Park is a cashless park. Instead of cash, guests can purchase a Cliff’s Fun Card for any
desired amount, which can be used for purchases anywhere in the park. Any amount remaining unspent on the
Fun Card when they leave the park may be used on the next visit. “Bonus Value” is value that a guest may
have received for free with a promotion and cannot be used for General Admission, All-Day Ride Passes, or
rentals. Bonus/Comp Value expires at the end of the season. Fun Cards can be purchased at Guest Relations,
Kiddy Land ticket window, Guest Relations Kiosk, Galaxy Kiosk, Rattler Kiosks, and All American Kiosks.
Team Members are NOT permitted to handle Guest’s FUN Cards at any time. If you violate this policy,
even accidentally, you may be TERMINATED.

First Aid
We have two First Aid locations. One of them is located at the Main Sales window, also known as Kiddyland
Ticket window, and next to the gift shop in WaterMainia!

Team Member Information
Privileges for Team Members

ALL Team Members are permitted to ride all the rides for free, when off duty or on your break (WaterMania is
not permitted when on break), If on break, a Team Member MUST have a non-uniform t-shirt in order to ride
any rides. Tank tops and turning your uniform shirt inside out is NOT permitted. You may not hang your T-Shirt
around your neck or hang it out of your pocket while on Break. It is required that you have your ID/Time Card
with you at all times because ride operators need that in order to allow you to ride. If Team Members are riding
on their day off, ONLY THEY may enter through the EXIT gate with their ID Card and check in at Guest
Relations. Family Members and friends are NOT permitted to enter through the EXIT gate. Team
Members must also observe the same rules and policies as our Guests. You are NOT permitted to go through
any EXIT lines as well as cut through/jump any line.

Food Discounts!
On the days you are working you will receive a 40% Discount on food purchased from the All American Cafe,
Kiddieland Cafe, Cliff’s Pizzeria, Rocky Mountain Munchies, and Cabana stands only. These are the only
stands you are permitted to purchase food items from. You MUST be in FULL UNIFORM to receive a discount.
Absolutely NO food or beverages may be purchased for family or friends using this discount.
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