Page 76 - eCommerce Made Easy - Training Guide
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To start using it, you just have to download the software client and install it. You
have the option to use their hosting solution or to host your store by yourself.
Zendesk
Zendesk is a platform to take care of customer service. Zendesk is a cloud-based
software that can be used to lower customer support costs and improve your
eCommerce website’s customer service. It will give you complete control of
customer support by integrating itself into your store.
You can manage customer support through the most popular channels including
email, social media sites like twitter and Facebook, chat messaging, voice, and
by user generated tickets, among many other features.
You can start using Zendesk today as a free trial, with pricing for Zendesk plans
at $5 for the essential, $19 for the team, $49 for the professional and $99 for the
enterprise.
Page 75
Click here to access my exclusive eCommerce Video Training! (Insert URL)
