Page 27 - Fleet

Section 4 – Serious Vehicle Incident Procedure – Legal Assistance

Should a serious roadside incident occur HSS have in place a serious incident procedure. The purpose is to provide the
HSS colleague with expert roadside legal assistance in the immediate aftermath of the incident.

What is a serious incident?

The main indicators are that someone has sustained an injury as a result of the incident, requires medical attention
and that the police have been called or are at the scene.

If you are unsure of whether an incident is serious then please seek guidance from your Sales Director, Regional
Operations Manager, or call the Fleet team on 0161 888 4850.

A serious vehicle incident has occurred

roadside

HSS colleague makes contact with their If the Police have already taken the drivers
phone, they should show them the “Major
Director / Regional Ops Manager / Fleet Incident” letter

The incident is discussed and assessed, seeking
guidance from Fleet if required

If the incident is serious, the Director /

Regional Operations Manager will contact
A quick response is crucial so please
Kennedys, providing them with a number to complete this process as quickly as possible

contact the driver