Page 28 - Fleet

Introduction
HSS Hire has developed an app that can used to report vehicle incidents to our insurer, as an alternative to
reporting it over the phone. It will allow drivers to report the incident realtime, in an accurate and detailed
manner. It has functionality to take pictures of the scene, use GPS to get an accurate location and a link to
the DVLA to ensure vehicle registrations are accurate.

Please take some time to download and do the simple setup of the app. This will mean it will be ready to
use in the unfortunate event of you being involved in an incident.

It is crucial that you use the app at the scene of the incident, when it is safe to do so. There is a lot of
valuable information that can be noted at an incident and can make it easier and cheaper for HSS to
defend themselves. Any photos of the scene and vehicle damage are extremely valuable so you should try
to take as many as possible.

Once you have completed your report, you can submit it and the app sends an email to both the HSS Fleet
Department and AA Accident Management. You will receive an email confirming your report has been
received.

You should still use the HSS Vehicle Incident Log to exchange details with any other parties involved in the
incident. This provides clear contact details for our insurers and reduces the risk that they will start talking
to unscrupulous accident management/personal injury firms that inflate costs.

Video
The developer of the app, Insure Apps, have produced this video to explain the app
App Introduction Video

How to download the app and sign up
Enter the App Store for IOS or enter the Google Play store for android to download the HSS Hire Vehicle Incident
Reporting App. Type ‘HSS Hire Claims’ and download. From here you can begin your registration.

Once you’ve downloaded and entered the App you will be taken to the below page where you can begin to register
on the app

You will need to enter some personal information such as your name and date of birth. This supplier has been
checked and is fully compliant with all data protection legislation