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9/10/25, 4:28 PM Second Zero Bureaucracy Forum In Dubai: Advancing Digital Services - OneArabia
During his opening remarks, Bin Touq noted that the Ministry was among the first to digitise services during the 2020
pandemic. This shift marked a significant reduction in bureaucratic complexities. Within three years, all services became
accessible online through the Ministry’s website and smart application. This transition has enhanced efficiency across
various business activities.
The forum also showcased presentations on digital services being developed by the Ministry of Economy and Tourism.
These efforts aim to improve user experiences by re-engineering existing services. Discussions covered recent updates on
the Zero Bureaucracy Programme, highlighting its achievements in enhancing government service competitiveness in the
UAE.
The forum underscored the government's commitment to developing innovative solutions tailored to evolving customer
needs. This approach contributes to creating seamless experiences while supporting efforts to eliminate bureaucracy
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