Page 170 - MOE ENGLISH PR REPORT - AUGUST 2024

9/2/24, 5:06 PM Latest News
said: “Cabinet Resolutions have been issued to establish clear boundaries and regulations for companies
engaged in telemarketing.

“At TDRA, we have launched the "Do Not Call Register" initiative introduced as ‘DNCR’, which empowers

recipients with the right to opt out of receiving marketing calls from specific sectors or all sectors.

Violations and administrative penalties to be imposed on violators

The decision of administrative violations and penalties identifies 18 types of administrative violations and
penalties that range in value from 10 to 150 thousand dirhams depending on the type and nature of the

violation.

According to the resolution, TDRA may impose administrative violations and penalties and financial fines on
natural persons (individuals). The resolution stipulates that any natural person who makes marketing phone
calls for products or services in his name or the name of his client through a number of a fixed or mobile

phone that is licensed in the name of such, will be subject to a fine of AED 5,000 and in addition to
suspending all numbers of fixed or mobile phones that are registered under the natural person’s name until

the payment of the outstanding fine amount. The penalty shall be increased to AED 20,000, in addition to
cutting all numbers of fixed or mobile phones that are registered under the natural person’s name for three

months in case such person commits the same violation within 30 days from the date of signing of the first
administrative penalty. It will become AED 50,000 and any service from the telecommunications companies

that are licensed in the State will be denied for 12 twelve months in case this person commits the same
violation within the next 30 days.

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