Page 180 - MOE ENGLISH PR REPORT - AUGUST 2024

9/2/24, 5:07 PM Ministry of Economy andTelecommunications and Digital Government Regulatory Authority review Regulatory Legislations - Middle E…
• Obtaining prior approval for the conduct of marketing activity from the competent authority.

• Providing comprehensive training to the company’s marketers on professional ethics of conduct when
making marketing calls with the consumer, which includes the basic principles of using a “do not contact
register” (DNCR).

• Using local telephone numbers issued by licensed telecommunications companies in the country.
These numbers must be registered under the licensed company in the country.

• Finding a channel of communication for consumers interested in receiving marketing information, and

marketing contact should only be made with these consumers.

• Not contacting consumers whose numbers are registered in DNCR.

• Maintaining the record of all marketing telephone calls made, in accordance with the form prepared
by the competent authority, to ensure that the minimum data and information on marketing activities carried

out through telephone marketing are provided and are not destroyed until after the expiration of the period
specified by the competent authority.

• Recording of marketing phone calls, with the need to notify the consumer of such registration at the
start of the call.

• Companies’ adherence to the Code of Professional Conduct, in accordance with the model prepared
by the competent authority in the event that they consider the issuance of this Code, in order to ensure

minimum ethical practices in carrying out telemarketing activities.

• Adhering to the deadlines for making telephone calls – from 9 am to 6 pm.

• The Company’s commitment to define its identity its identity and the purpose of communication at the

beginning of the marketing phone call.

• Disclosure of the source of telephone numbers and consumer data if requested by the competent

authorities.

• Not using unregistered or owned numbers of the licensed company in the country when making

marketing telephone calls.

Regulation of telemarketing companies

The cabinet resolution regulates the mechanisms for the operation of companies whose products and

services are marketed by telephone in the country by establishing several regulations that marketers must
follow, namely:

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