Page 491 - MOE ENGLISH PR REPORT - JANUARY 2024

1/16/24, 5:12 PM WAM - Emirates News Agency
the role of local authorities, strengthened the enforcement of

the law, introducing more flexible and efficient mechanisms to

advance government policies aimed at strengthening

consumer protection at both federal and local levels.

For the first time, the supplier’s obligations regarding

necessary spare parts and goods repair are detailed according

to the nature of the customer demand. Furthermore, new

mechanisms that regulate the examination of goods at

laboratories are specified in case a dispute arises between the

customer and the supplier on the quality of goods. This

enhances the deterrent measures that help ensure the

supplier’s obligation and consumer’s rights. For the first time,

a seven to 30 days window has been determined to ensure the

supplier’s obligation to provide spare parts or substitute

goods, if a defect is found in goods provided.

Al Saleh discussed the new detailed list of administrative

penalties and fines for consumer protection violations. It

includes a total of 46 types of violations, ranging from a fine of

AED 100,000 up to AED 1 million. For example, a fine of AED

250,000 will be imposed on the supplier in case of failure to

repair, maintain, provide after-sales services, return goods or

refund within a certain time limit after a defect is discovered. A

fine of AED 200,000 is imposed on the supplier in the event of

failure to comply with standard specifications, rules and

conditions of safety and health.

In this regard, Al Saleh explained that penalties will be applied,

ranging from warning to fines. In some cases, they could lead

to license cancellation or deregistration in the case of

repeated offences. These penalties also contribute to the

protection of consumer rights in the country, reducing the

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