Page 490 - MOE ENGLISH PR REPORT - JANUARY 2024

1/16/24, 5:12 PM WAM - Emirates News Agency
Al Saleh noted that the majority of the merchants' obligations

under the new law and regulation did not exist in previous

legislation. This confirms a qualitative shift in legislation

supporting consumer protection and guaranteeing all

consumer rights in the country. It further contributes to the

provision of service or commodity according to the highest

quality standards as one of the objectives of the country to

improve the quality of life of citizens and residents, and in line

with the vision of "We the UAE 2031".

The Undersecretary said, “Thanks to visionary directives of the

UAE leadership, today, the country boasts a cutting-edge legal

framework dedicated to safeguarding consumer rights in line

with global best practices. This comes amidst consecutive

legislative advancements within our consumer protection

system.”

He underscored the ongoing collaborative efforts between

Ministry of Economy and its public-private partners to

enhance compliance with national consumer protection

regulations, promote ethical business conduct, strengthen

market oversight, and uphold top-notch service and product

delivery standards.

“The Ministry of Economy is currently collaborating with local

government entities to develop a comprehensive system for

efficiently managing and promptly addressing complaints.

This initiative aims to boost consumer confidence and

safeguard their rights in the country’s markets,” he added.

H.E. Al Saleh highlighted that the new Consumer Protection

Law No. 5 of 2023 incorporates several amendments to certain

provisions of Federal Law No. 15 of 2020 on consumer

protection. These amendments have significantly enhanced

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