Page 6 - TCMHO Flipbook 2025

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Main Office

ASKED QUESTIONS www.transcendcommunitymanagement.com

ABOUT US

How will you communicate with the Board of Directors?
Communication is the most critical element for a long-term mutually successful relationship. We find that
having one main point of contact (typically the Board President) for daily contact is a best practice. Your
Community Manager will update the entire board every Friday with an update on action items or any other
important information. Our communication plan is always customized to fit every board and community
that we manage.

What is your best practice for conducting board meetings? Are there extra fees?
It is the role of the Board President to conduct the meeting. In many cases the board will request that the
Community Manager conduct the meeting. In either case we can guide the board in how to conduct an
efficient and effective board meeting. Our meeting technology is second to none and creates
accountability for out team by identifying tasks and assigning responsibility right there in the meeting!

How do you stay abreast of new Federal or State laws that affect HOA’s?
We have a working relationship with every major HOA law firm in Phoenix. As such we receive monthly
updates on any new Federal, State, Local laws, or Court Case decisions. We are also a member of
Arizona Association of Community Managers, and this association keeps us notified of all relevant
information.

How do you communicate those new laws to your boards?
When we know, you know. We send out any new information to the board during our weekly recap and
then it becomes an agenda item for discussion at our next board meeting.

How can our owners pay their monthly assessments?
They can pay by mailing in industry standard coupons. They can also pay using their personal bank
payment system, using our ACH auto payment plan or pay by credit card.

What method do you use to monitor compliance issues?
Every community that we manage has a Compliance Manager in addition to their Community Manager.
This team works together closely to effectively bring violations into compliance.

How often will our Community Manager be on property?
Your Community Manager will be on property a minimum of one time per week. Of course, major projects
or issues would have them on site as many times as needed.

Will we have a customized website for our community?
Each community has a customized website which is available to all board members as well as all owners.

What type of access will our owners and board members have?
The Board of Directors will have an additional level of clearance to check items such as collections,
violations, and legal issues. All owners would be able to access minutes, financials, newsletters,
community documents, monthly calendar, as well as their personal payment history.