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Stage 2: Devise Solution to Determine Feasibility ◾ 57

Don’t get hung up on the quality of your drawing. Just using simple stick
figures with text in callouts and smileys should be sufficient. The main idea
is to show the future journey of the user and get feedback.

For each scene of the experience vision, think about the systems, tools
and stakeholders the target user will rely upon. Pay close attention to all the
elements that you are expecting the target user to rely upon in the future
experience and ask yourself whether this new experience is plausible in the
target user’s context?

4.3.1 Template (Figure 4.4a)

Figure 4.4 (a) End-to-end experience vision template.