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Stage 2: Devise Solution to Determine Feasibility ◾ 65
Figure 4.5 (continued) Prototype examples.
Before we talk about how to gather the user feedback, there are some criti-
cal guidelines for obtaining user feedback.
It is best if you could run the user feedback session in pairs. One team
member should drive the feedback session as the session lead, and the other
should act as a note taker. This is important because you need to have the
feedback session run in a smooth manner without the possibility of key
insights being forgotten after the session.
4.4.3 Do’s and Don’ts for Session Lead
Follow the guidelines for user research highlighted in the user research step
in stage 1 (3.2 Research). In addition, here are some do’s and don’ts about
the user feedback session.
