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chapter 6 step four – planning for implementation / 203 CONTENTS

• Frederick Smith – overcoming the obstacles to Fedex / 204
• the importance of planning for implementation / 209
• increasing the likelihood of successful implementation / 210
• the blocks to implementation / 211
• techniques to identify blocks to implementation / 220
• guiding principles for overcoming blocks to

implementation / 227
• practical examples of overcoming blocks to

implementation / 235
• milestone planning / 239
• Jollibee Foods Corporation – planning to beat a giant / 243

appendices / 249
appendix 1: possible solutions to ambiguous picture / 249
appendix 2: references / 250

index / 258