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Selection	stage	(perhaps	they	are	actively	using	the	free	trial	product),	they	will
be	passed	to	a	salesperson.
Once	your	theory	is	in	place,	start	funneling	leads	to	Sales	according	to	the
proposed	plan	and	measure	lead	conversion	success.	If	lead	conversion	is
remarkably	low	for	a	given	buyer	persona,	consider	moving	the	“pass	to	Sales”
threshold	to	the	right	in	the	matrix.	Require	Marketing	to	nurture	the	buyers
further	before	passing	them	to	Sales.	If	the	lead	conversion	is	remarkably	high
for	a	given	buyer	persona,	consider	moving	the	“pass	to	Sales”	threshold	to	the
left	in	the	matrix.	Pass	the	lead	to	Sales	sooner!
Figure	11.3	illustrates	the	lead	conversion	progress	for	each	buyer	persona	in	our
example.

Figure	11.3	Analyzing	When	to	Pass	Leads	to	Sales
In	this	example,	this	analysis	is	conducted	at	the	end	of	Q3,	based	on	all	of	the
leads	generated	in	Q1.	As	a	result,	these	leads	have	had	sufficient	time	to	work
themselves	through	the	buyer	journey.
Let's	take	a	look	at	the	Enterprise	segment.	A	total	of	1,500	new	leads	reached
the	Problem	Education	stage	and	were	immediately	passed	to	the	sales	team	in
Q1.	By	the	end	of	Q3,	3	percent	of	those	leads	had	converted	to	customers,	for	a
total	of	45	customers.	The	average	annual	contract	size	for	each	of	these
customers	was	$700,000.
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