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described	at	the	beginning	of	this	chapter.	In	a	span	of	six	months,	you	have
increased	the	number	of	leads	generated	through	your	firm's	website	from	a	few
dozen	per	month	to	500	per	month.	You	are	a	hero!	You	are	going	to	drive	your
company	to	the	next	level	of	success.	Your	instinctive	reaction	is	to	get	these
leads	into	the	hand	of	the	sales	team	as	soon	as	possible	so	that	the	sales	team
can	turn	the	leads	into	customers	and	revenue.
There	is	one	problem.	Not	all	of	these	inbound	leads	are	qualified	for	the
business.	In	fact,	the	majority	are	not.	Let's	appreciate	the	difference	between	an
inbound-generated	lead	and	an	outbound-generated	lead.	Figure	11.1	helps	us
appreciate	this	difference.

Figure	11.1	Outbound	Sales	vs.	Inbound	Sales
Outbound	sales	is	represented	by	the	graphic	on	the	left.	Outbound	sales
campaigns	start	with	a	list	of	leads	that	are	presumably	a	good	“fit”	for	the
business.	If	the	company	targets	the	Fortune	5000	telecom	industry,	the	company
purchases	a	list	of	CEOs	from	the	Fortune	5000	telecom	industry.	Then,	Sales
and	Marketing	go	to	work	on	that	list	as	aggressively	as	possible	with	direct
mail,	email	spam,	targeted	advertising,	and	cold	calls	hoping	that	1	percent	of
the	purchased	leads	respond	to	these	forms	of	interruptive,	outbound	selling.	The
leads	that	indeed	respond	probably	have	some	form	of	“pain”,	which	triggers	the
response.
Inbound	selling	is	represented	by	the	graphic	on	the	right.	The	inbound	graphic
is	an	inverse	representation	of	the	outbound	graphic.	Most	of	the	leads	generated
from	inbound	marketing	have	a	“pain”	that	needs	to	be	solved.	Why	else	would
they	have	conducted	the	Google	search,	read	the	blog	article,	or	downloaded	the
ebook?	Unfortunately,	not	all	of	the	inbound	leads	are	a	good	“fit.”	Some	of	the
leads	are	perfect	prospects,	because	they	are	executives	from	the	Fortune	5000
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