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Ongoing Feedback: How to Get It, How to Use It
(http://solutions.ccl.org/Ongoing_Feedback_How_to_Get_It_How_to_
Use_It)
2. Providing Positive and Negative Feedback to Subordinates
Feedback That Works: How to Build and Deliver Your Message
(http://solutions.ccl.org/Feedback_That_Works_How_to_
Build_and_Deliver_Your_Message)
Giving Feedback to Subordinates
(http://solutions.ccl.org/Giving_Feedback_to_Subordinates)
3. Successful Mentoring and Coaching
Sales Coaching: Making the Great Leap from Sales Manager to Sales
Coach (www.amazon.com/Sales-Coaching-Making-Great-
Manager/dp/0071603808)
Seven Keys to Successful Mentoring
(http://solutions.ccl.org/Seven_Keys_to_Successful_Mentoring)
One Minute Manager (www.amazon.com/Minute-Manager-Ph-D-
Kenneth-Blanchard/dp/0425098478)
Succeed—How We Can Reach Our Goals (www.amazon.com/Succeed-
How-Can-Reach-Goals/dp/0452297710)
4. Managing Conflict
Managing Conflict with Direct Reports
(http://solutions.ccl.org/Managing_Conflict_with_Direct_Reports)
Managing Conflict with Peers
(http://solutions.ccl.org/Managing_Conflict_with_Peers)
Managing Conflict with Your Boss
(http://solutions.ccl.org/Managing_Conflict_with_Your_Boss)
5. Managing through Change
Adaptability: Responding Effectively to Change
(http://solutions.ccl.org/Adaptability_Responding_Effectively_to_Change
6. Building and Developing Your Team
Good to Great: Chapter 3, First Who…Then What
(www.amazon.com/gp/product/0066620996#noop)